By now, it is safe to say that we as consumers have all embraced social media in its various forms. Whether we're browsing through Twitter or watching YouTube videos, we all accept our favorite social media platforms as part of our daily lives. Just like us, organizations around the world are striving to truly embrace social media, but this is not a simple task. According to Charlene Li and Josh Bernoff in their book, Groundswell: Winning in a World Transformed by Social Technologies , companies don't go directly from thinking about social media to embracing it. Organizations must take creative action before they can reach "social maturity." Photo: Google Play Take The Home Depot as an example. The company decided to start its own home-improvement community back in 2010. The company already successfully embraced various social applications including Facebook, Twitter, and YouTube, so it was prepared to take the next step in further talking and listening to the groun...